Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
clean
convenient location
room size
limited dining options
7.4/10
Very good
Rooms
7.5
Location
9.0
Service
8.0
Dining
6.3
Guest reviews
7.4/10
based on 8 reviews
8.5
8.5/10 based on 3430 reviews
William
United States,
April
2024
8.6/10
I was pleasantly surprised by the spacious rooms, especially in Japan, and the reliable WiFi connection. It was nice to have instructions on how to use the amenities. However, the lack of a view was a bit disappointing, though the room was well-appointed and slightly smaller than ideal.
Rooms
8.0
The rooms were well appointed, but slightly smaller than desired.
Service
9.0
The service was generally very good, with helpful and friendly staff providing lots of advice and assistance in organizing our Kyoto itinerary.
Location
10.0
The hotel is perfectly located right in the center of Kyoto, with easy access to public transport and within walking distance of interesting spots.
Dining
7.0
The dining options, while complete with Japanese and Western food, may not be ideal for vegetarians or those with food allergies. However, it offers good value for money and includes free coffee and matcha.
Facilities
9.0
The hotel features a variety of facilities and amenities that cater to guests' needs.
Thomas
United Kingdom,
April
2024
8.2/10
The hotel offers spacious and clean rooms, a helpful and friendly service, an excellent location with easy access to stores and transportation, and an average dining experience with room for improvement in food options for specific preferences.
Rooms
8.0
The rooms felt wonderfully large after the cramped spaces of Tokyo hotels and were spacious and clean, equipped with a smartphone for exploring Kyoto.
Service
9.0
The service was very useful, and the staff were helpful and friendly with good attention to detail and plenty of advice on exploring Kyoto.
Location
9.0
The location was excellent with convenient access to stores, restaurants, the subway, and buses, making it easy to reach all major attractions in Kyoto.
Dining
7.0
The dining experience had a wide variety but may not be ideal for vegetarian or specific food allergies, and lacked some preferred breakfast items.
Facilities
8.0
The hotel facilities provided all necessary amenities for a comfortable stay.
Charles
United States,
March
2024
6.8/10
The hotel had a room that appeared small and old despite its exterior look. However, it provided no drawers but offered enough space to access our luggage easily with only a double bed available. On the bright side, it was conveniently located near restaurants, convenience stores, and both bus and subway stations.
Rooms
6.0
The room felt small and old compared to the outer appearance, lacking drawers but providing adequate space to handle our belongings. Only a double bed was available.
Service
7.0
The staff were helpful and resourceful. They even arranged for us to see a doctor promptly and provided useful explanations about bus routes and ticket purchases. However, the information about the air conditioning could have been clearer to avoid confusion.
Location
8.0
The hotel is situated in a commercial area with easy access to two supermarkets and right on Shijo street, close to a bus stop and Karasuma subway station, making it a convenient spot for travel.
Dining
6.0
The dining options were somewhat limited and lacked a variety of Western breakfast items. However, the restaurant offered a pleasant atmosphere for meals.
Facilities
7.0
The hotel boasts essential facilities for a comfortable stay.
Marty
United States,
January
2024
8.2/10
I was pleasantly surprised by the spacious and up-to-date rooms which had good amenities. The hotel is located just a few blocks away from the metro station, making it convenient for transportation links. The dining experience was average with limited options, but the complimentary bread was a nice touch.
Rooms
8.0
The rooms were larger than expected and well-designed with good amenities.
Service
9.0
The staff members were very kind and fluent in English, making communication easy. They also provided clear instructions on using the bus and recommended cost-effective passes.
Location
9.0
The hotel's location was superb, just a short stroll from the Shijo subway station, offering easy access to public transport and various dining choices.
Dining
7.0
The dining options were okay, nothing extraordinary, but the food offered was great and delicious, especially the complimentary bread.
Facilities
8.0
The hotel facilities were modern and well-maintained, providing a comfortable stay.
Harold
United Kingdom,
January
2024
7.8/10
The hotel is in a convenient spot with easy access to local attractions. The room had some initial issues but overall provided adequate space. The service was friendly and helpful. The dining options may not suit all tastes, but the facilities were satisfactory for a reasonable price.
Rooms
7.0
The room was a bit narrow initially and lacked drawers, but it was sufficient for our needs considering the affordable price.
Service
8.0
The staff was friendly and provided helpful assistance with various arrangements during our stay.
Location
9.0
The hotel is conveniently located near public transportation and surrounded by restaurants and shops, making it a great spot for exploring the area.
Dining
7.0
The dining options may not cater to every traveler's taste, but they offered acceptable choices for the price.
Facilities
8.0
The hotel provided basic facilities that met our needs at a reasonable cost.
Steve
United Kingdom,
January
2024
7.4/10
The hotel offers spacious rooms, a smart phone with 4G for guests to use, and a convenient location near public transport. While the room size might be a concern for some, the cleanliness and smoke-free atmosphere with windows open create a comfortable stay.
Rooms
8.0
The rooms were nice, big, clean, and did not smell of smoke too much after having the windows open for some time. They also provide a smart phone with 4G for guests to use outside the hotel.
Service
7.0
The service was very useful and efficient. They even helped us make a doctor's appointment promptly. However, the housekeeping didn't replace towels, they just threw a pillow towel on the sofa.
Location
9.0
The location is excellent, with a short walk to the Shijo subway station and close proximity to bus stops and supermarkets. It's convenient for exploring Kyoto's major attractions.
Dining
6.0
The dining options were average, and not ideal for vegetarians or those with specific food allergies. While there were local dishes available, they might not represent the best of what Kyoto has to offer.
Facilities
7.0
The hotel facilities were satisfactory.
clean
room size
Rachel
United Kingdom,
November
2023
7.0/10
The hotel rooms felt wonderfully large after the cramped spaces of Tokyo hotels, the staff was extremely helpful, but the rooms were too small and old in reality. The location was definitively good with easy access to transportation and amenities, although the dining options were limited. Overall, a mixed experience with notable strengths and weaknesses.
Rooms
7.0
The rooms were a great size and the staff was extremely helpful in many ways.
Service
8.0
The staff was super helpful, but more detailed directions could enhance the experience.
Location
9.0
The location is great, close to public transport and dining options.
Dining
5.0
The dining options were limited and not the best value for money.
Facilities
6.0
The hotel offers basic facilities for a comfortable stay.
Kenneth
United Kingdom,
June
2023
7.0/10
The hotel was quiet, clean, and comfortable, offering a great location near subway and major bus stops. The service was friendly and helpful, making our stay pleasant. However, the dining experience was rather disappointing with a bit of steep pricing. The lack of a microwave in the room was surprising but did not greatly affect our overall comfort.
Rooms
8.0
The rooms were clean, quiet, and comfortable, although we were surprised by the absence of a microwave, especially compared to other hotels in Japan.
Service
7.0
The staff were friendly and helpful, providing everything we needed for a pleasant stay in Kyoto before we moved on to a traditional Ryokan. They were a bit busy but still accommodating.
Location
9.0
The location was convenient, near subway and major bus stops, with good access to eateries and about 15 minutes walk to the shopping arcade. The staff were great at directing first-time visitors to nearby attractions.
Dining
5.0
The dining experience was a bit steep in pricing and rather disappointing. However, the pleasant restaurant ambiance somewhat compensated for the lackluster food quality.
Facilities
6.0
The hotel offered basic facilities but lacked some modern amenities. However, the value for money was fair for the services provided.